S H I P P I N G
Each item is handmade to order. Depending on the number of orders we have received, your items will ship within five business days. If you need your TWIST By W order by a certain date, please email us at
R E T U R N S & E X C H A N G E S
If there is a problem with your order, please let us know at firstname.lastname@example.org. We will accept exchanges within ten days of purchase. Merchandise must be in the same condition that it was received. We do not accept returns, only exchanges. If you would like to exchange an item, it must be for the same or lesser amount as the item that was originally purchased.
C U S T O M
If you would like a custom order or you would like something that is out of stock, please email us at
R E P A I R S
If your jewelry breaks due to a defect, please email us at email@example.com and let us know. Repairs are honored up to thirty days after purchase.